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Sunday, 1 December 2002

Finding Your Future Workplace

Posted on 09:28 by Unknown
Last month, I discussed self-assessment, which included knowing exactly what work you want to do and where you want to do it. This month, we'll look at the best ways to find the place where you want to work.

At first this may seem like an overwhelming task because there are literally thousands of companies that exist. However, by doing some logical analysis, you can narrow down the list to a manageable few places.

The first step is to decide the size of company you want to work for. Most job growth is happening in small to medium size companies, with about 200 employees or less. The large corporations are simply not hiring like they used to, and even if they were, consider this: at a large corporation, you may be one of many technical communicators, either at a specific location (if the company has several offices) or within the organization as a whole. You will therefore be more expendable than if you were the sole technical communicator (or one of a small group) for a smaller firm. Therefore, it makes sense to target the smaller companies. I am fortunate to work for a company of about 90 people, and am the sole internal technical writer. Although there are no guarantees, the smaller the company, generally speaking, the greater your value and the opportunity for growth.

Another step to reducing the number of companies is to consider location, not just in terms of distance but travel time. How far are you willing to drive to get to work? If you live in Toronto, are you willing to commute to Mississauga? Are you willing to work downtown?

But more than just size or location, consider the specific industry in which you want to work, and be more specific than just choosing, as an example, "the software industry", which could mean almost anything. To narrow things down, you must study the trends in business and industry as a whole. For example, because of Canada's aging population, there are tremendous opportunities in the medical profession, and all of its associated industries like medical diagnostic software and equipment.

Although you can use the Internet to research specific companies, keep in mind that a company's website is simply the picture that the company wants to paint of itself. It won't have all the inside information such as the problems the company may be having or the specific challenges facing its documentation department. For this kind of information, you must turn to other sources such as newspapers, trade journals, business magazines, and most importantly, networking.

Many people think networking is a tool only for discovering hidden jobs. In fact, it is one of the best ways to gathering information about companies and industry trends in general. Ideally, you want to develop a network of contacts that will include people who work at companies that you wish to work for, or people that know these people. This allows you to make a "warm call", where you can introduce yourself as a mutual friend of the person you are contacting.

The purpose of the warm call is not to ask for a job but simply to arrange an informational interview. I'll cover this topic in detail in the next issue.
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Friday, 1 November 2002

Assessing Yourself

Posted on 08:36 by Unknown
Last month I introduced this column, which discusses career management and job hunting, and gave an overview of the topics I plan to cover. This month we'll look at what should be the very first step in your career plan: a complete self-assessment. You must search the very depths of your soul and find the answers to these questions:

What are your core values and beliefs?

  • What is most important to you and why? Pride in your work? Making a difference? Contributing to society?
How would you describe yourself, including your strengths and weaknesses?
  • What's your personality type? Are you introverted or extroverted? Do you enjoy taking risks or are you more conservative?
  • Are you detail-oriented? Do you have good organizational skills? Are you flexible and adaptive?
  • Do you handle pressure, deadlines and criticism well? Do you aspire to be a manager or leader?
Why do you want to be a technical communicator?
  • To help others? Because it's intellectually stimulating? Because you like working with people? Because you enjoy bringing order to chaos?
  • Do you have exceptional technical and communication skills? Do you know a wide variety of software fairly well, or only a few programs but very well?

What kinds of technical communication do you want to do?

  • Do you like working on Online Help? User Manuals? Developer guides? Websites? Documents for technical users or non-technical users?
  • What kinds of products do you enjoying documenting? Software? Hardware? Home appliances? Products used by companies or products that are publicly available?

Where do you want to work?

  • What size and kind of company? Progressive? Traditional? Growing and always changing? Stable and secure?
These questions will help paint a detailed picture of you as a person, a worker, and a technical communicator. You need to think about the kinds of projects you enjoyed working on, and analyze what it was about them that you liked, and the skills they allowed you to use.

The more specific you can be about these things, the more successful you'll be at managing your career. This is often the opposite of what many people think when they are looking for work. They mistakenly think that the more unspecific they are (I will work anywhere and do anything), the greater their chances at finding work.

By focusing on what you like doing and where you want to do it, you actually increase your chances of success because you are reducing the number of people you are competing against. You are tailoring the job hunt to you, rather than the other way around.

You should still be flexible, of course, but you must know the "red lines" that you cannot cross. These may include all of the items mentioned above, and other things such as location, pay, and the work environment. You should prioritize and separate your needs from your wants.

In my last job search, I focused on a few positions at small to medium sized firms where I could create highly technical documentation for complex products. I had several interviews and received an offer in less than a month, and requests for interviews continued to arrive even after I ended my search.

Self-examination can be a long and difficult process, but is worth the results. Because you'll probably change over the years, you should continue this process throughout your life.

Next month, we'll look at how you can find the places where you can do what is you want to do.

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Tuesday, 1 October 2002

Welcome to the Career Corner

Posted on 08:33 by Unknown
Welcome to the first installment of Career Corner, a new monthly column which I hope will provide valuable insights, strategies and tips for continuing your career as a technical communicator. Whether you are currently working or looking for work, my goal will be to provide relevant, meaningful information to assist you in your search for your "dream job".

This column will cover such topics as:

  • identifying your strengths and weaknesses
  • networking and researching
  • resumes and cover letters
  • traditional vs. non-traditional methods of finding work
  • interviewing and negotiating
  • staying motivated throughout your job hunt

Managing your job hunt is a complex process that requires a unique blend of skills, knowledge and perseverance. Most of all, it requires time - looking for a job is itself a job.

We all know these are challenging times, not just for our profession but for IT in general. We read about the massive layoffs, the continual restructuring, and often wonder - what on earth do I have to do to find work?

I myself have been laid off four times in the last fourteen years, including very recently. However, I have usually been able to find word fairly quickly, even though I was often not the most technically qualified person for the job.

My first position in IT was as a database manager and accounts receivable clerk for a small organization, even though I had absolutely no work experience in that area. My next position was in tech support at Symantec, even though I had no formal tech support experience. After that, I was hired elsewhere as a technical writer, even though I had never worked as one. How was I able to get all these jobs? By clearly demonstrating to the interviewer that I had transferable skills which would apply to the job in question, and, most importantly, that I had a genuine passion for the job.

Good technical communicators are still in demand. If you are clearly focused in your search, have a burning desire to do what you do, and are able to show this desire at the places you want to work, eventually, you will hit the jackpot.

I hope you will find this column useful and inspiring. Please send your questions, comments and career hunting tips to abrooke18@gmail.com. Note that all emails will be kept strictly confidential unless you say otherwise!

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      • Finding Your Future Workplace
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      • Welcome to the Career Corner
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